Terms and Conditions Overview
Understanding your rights and responsibilities when using our website and services helps ensure a positive experience for everyone.
Welcome to Maple Hearth Grills. These Terms and Conditions ("Terms") outline the rules and regulations for the use of Maple Hearth Grills' website, products, and services. By accessing this website and/or purchasing our products or services, you agree to be bound by these Terms.
These Terms are effective as of October 26, 2023 and supersede all prior agreements. We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of our services after such modifications constitutes your acceptance of the updated Terms.
Should you have any questions regarding these Terms, please do not hesitate to contact our legal department at info@maplehearthgrills.ca.
Navigate Our Terms:
Website Use and Acceptable Behavior
This section details the permitted uses of the Maple Hearth Grills website and outlines behavior restrictions to ensure a safe and respectful online environment for all users.
Permitted Uses:
- Browsing for information on products and services.
- Submitting inquiries via contact forms or email.
- Making legitimate purchases of products or services.
- Providing constructive feedback or reviews.
Intellectual Property:
All content on this website, including text, graphics, logos, images, and software, is the property of Maple Hearth Grills or its content suppliers and protected by Canadian and international copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
Prohibited Activities:
- Any fraudulent or unlawful activity.
- Impersonating any person or entity.
- Distributing malware or harmful code.
- Collecting data without explicit consent.
- Any activity that negatively impacts website operation.
Account Security:
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.
Product Purchases and Service Agreements
Detailed policies regarding ordering, delivery, warranties, and returns for all Maple Hearth Grills products and services.
Ordering & Payment:
All product purchases are subject to availability. Prices are listed in Canadian Dollars (CAD) and exclude applicable taxes and shipping fees unless otherwise stated. Payment must be made in full at the time of order via approved payment methods.
Warranty & Guarantee:
New Maple Hearth Grills products carry a limited manufacturer's warranty against defects in materials and workmanship, as defined on each product's specific warranty card. This warranty does not cover misuse, accidental damage, or normal wear and tear.
Service Booking & Cancellation:
Service appointments, including installation, repair, and maintenance, can be booked through our website or by contacting our service team. Cancellations or rescheduling of appointments must be made at least 24 hours in advance to avoid a cancellation fee.
Installation & Delivery:
Delivery timelines vary based on product availability and shipping location. Professional installation services are available for outdoor kitchens and select grill models, subject to an agreed-upon service fee. Our team will coordinate delivery and installation details directly with you.
Return & Refund Policy:
Products can be returned within 30 days of purchase for a refund or exchange, provided they are in new, unused condition with original packaging. Custom orders and fuel products are generally non-refundable. All returns are subject to inspection and may incur a restocking fee.
Liability Limitations and Disclaimers
Important information regarding the limitations of our liability and disclaimers concerning website content and product performance.
General Limitation of Liability:
Maple Hearth Grills will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, or other intangible losses resulting from the use or inability to use the website or services.
Product Performance Disclaimers:
While we strive to provide accurate product descriptions and specifications, Maple Hearth Grills disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, to the maximum extent permitted by law. Product performance may vary based on usage, maintenance, and environmental factors.
Third-Party Content & Links:
Our website may contain links to third-party websites or services that are not owned or controlled by Maple Hearth Grills. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites that you visit.
Force Majeure:
Maple Hearth Grills shall not be liable for any failure to perform its obligations where such failure is a result of acts of nature, fire, earthquake, flood, war, civil disturbance, acts of government, or any other cause beyond its reasonable control.
Dispute Resolution and Governing Law
Information on how disputes will be resolved and which laws govern these Terms and all interactions with Maple Hearth Grills.
Complaint Procedures:
We are committed to resolving any concerns our customers may have fairly and efficiently. Should you have a complaint, please contact our customer service team at info@maplehearthgrills.ca or call us at (403) 555-0187. We aim to respond to all complaints within 5 business days and work towards a satisfactory resolution.
Alternative Dispute Resolution:
For disputes that cannot be resolved through direct communication, parties agree to consider alternative dispute resolution methods, such as mediation or arbitration, before pursuing litigation, in accordance with applicable Canadian consumer protection laws.
Governing Law & Jurisdiction:
These Terms and your use of the Maple Hearth Grills website and services shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Calgary, Alberta, for the resolution of any disputes.
Have questions about these terms and conditions?
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